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Understand the Rules Before You Start

These terms set out how 99jiu operates your account, handles your data, and applies policy across all services available in Indonesia where local law permits.

Account TermsData & PrivacyJurisdiction NoticeDANA, OVO, GoPay PolicyContact Rights
99jiu Understand the Rules Before You Start
HOW WE HANDLE IT

See How 99jiu Manages Your Account Data

Your account data stays within the scope we describe here — no selling, no sharing with unrelated third parties. Cookies track session behaviour so the lobby loads your last state correctly. Security on your account uses standard encryption and OTP verification at login. If you need to update personal details, you go through a verification step first — this protects you as much as it protects the platform.

Data Retention We retain account records, transaction logs and wallet verification data for as long as your account is active and for a defined period after closure, as required by our policy.
Cookie Use Cookies keep your lobby session consistent across visits. You can manage cookie preferences in your browser, though some account features depend on session cookies to function.
Account Security Login requires OTP verification sent to your registered mobile number. Any change to your wallet details — DANA, OVO, GoPay — triggers an additional identity check before it is applied.
Request Your Data You can request a copy of your account data or ask for specific records to be reviewed. Submit the request through the contact form and we will process it through your registered email.
POLICY CONTACT PATHS

Reach Us About Any Legal or Account Query

If you have a question about these terms, need to request a data change, or want to flag a policy concern, our support team handles all of this directly. You can reach us through live chat inside your account dashboard, by email through the contact form, or via our listed support channel. We keep policy queries separate from general account help so they get to the right team faster.

Live Chat Open live chat from your account dashboard. Policy and legal queries are flagged separately so the right team picks them up without delay.
Email Support Use the contact form for written policy requests — data access, account closure, or terms clarification. We respond through your registered email address only.
Account Help Centre The help centre covers common policy questions including wallet verification rules, account holds, and how to request a full transaction record from your account history.

Common Questions About Our Terms and Policy

These are the questions we get most often about account rules, data rights, and how policy applies to your 99jiu account. If something is not covered here, reach us through live chat or the contact form.

Yes. Access depends on local law and is available only where local regulations permit. You are responsible for confirming that access is allowed in your region before opening an account.

We require wallet name consistency to verify that funds move between accounts you own. A mismatch triggers a hold on the transaction and a support review before it clears.

Yes. Submit a data request through the contact form with your registered email. We will compile your account records and transaction history and deliver them securely to that address.

We retain your records for a defined period after closure as set out in our policy. After that period, data is removed from active systems according to our internal retention schedule.

Raise the dispute through live chat or the email contact form. Include your transaction reference if applicable. Policy disputes are escalated to a dedicated review team separate from general support.

We may update these terms and will publish any change on this page. Continuing to use your account after a published update means you accept the revised terms as they stand.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.