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How 99jiu Handles Your Personal Information

This privacy policy covers what personal data 99jiu collects from your account, how we use it, and what rights you hold over that data. Access to our platform depends on local law and is available only where eligible regions permit.

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy

Questions about how your data is handled, requests to access your records, or concerns about your account information can all be directed to our support team. We aim to respond to data-related queries with the same priority as account and payment issues — bring your account details so we can locate your records quickly.

Live Chat Support Open the chat widget from any page on the site. Have your registered account email ready so we can pull up your data profile without delay.

Email Data Request Send your data access or correction request to our support email. Include your account username and the specific data you need reviewed or amended.

Account Help Centre Log into your account and navigate to the help section for self-service privacy options, including reviewing stored payment methods like DANA, OVO, and GoPay.

What Data We Collect and Why

99jiu Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the details you submit during registration — name, contact information, and the payment method you link, whether that is DANA, OVO, or GoPay. We use this to process your deposits and withdrawals, verify your identity, and keep

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your account secure. Transaction records tied to your DANA, OVO, or GoPay wallet are retained as required by our operational and fraud-prevention obligations. We do not sell your personal data to third parties. Data shared with payment processors — including the e-wallet providers handling your transfers
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— is limited to what those processors need to complete your transaction. If you contact our support team, the conversation log is stored and linked to your account for follow-up purposes. Any data we hold is stored using encryption protocols, and access inside our systems is
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restricted to staff with a clear operational reason. You can request a copy of the data we hold on your account or ask us to correct inaccuracies at any time through our support channel. Availability of certain data-rights actions depends on local law and the eligible
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region your account falls under.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Data

We apply a few consistent practices across account data, payment records, and device behaviour to keep your information handled properly. Each area below reflects how we actually operate — not a general statement of intent.

Cookies and Device Behaviour

We use session cookies to keep you logged in and preference cookies to remember your last-used payment method — DANA, OVO, or GoPay. You can clear these through your browser settings at any time.

Account Security Practices

Your account password is stored as an encrypted hash. Login attempts trigger our monitoring system, and unusual activity from an unrecognised device prompts an OTP verification step before access continues.

Retention and Deletion

We keep your account data for as long as your account remains active. Once you close your account, we retain only the records required by our operational obligations, then delete the rest. The exact retention window depends on applicable local law.

Requesting Changes to Your Data

To correct, update or request deletion of personal information we hold, contact our support team via live chat or email. We will confirm receipt and process eligible requests within the timeframe local law requires.

Common Questions About Your Privacy

If your question is not covered here, our support team can address it directly through live chat or email. The answers below reflect how we actually handle data on this platform for accounts in Indonesia.

We collect your name, email address, phone number, and the payment method you link — such as DANA, OVO, or GoPay. We also log your login activity and transaction history for account security and fraud prevention.

Yes. Contact our support team via live chat or email with your account username. We will identify the data linked to your profile and share it with you, subject to what local law allows for your region.

We share only what your chosen payment processor — DANA, OVO, or GoPay — needs to complete your transaction. We do not sell your data or pass it to unrelated third parties for marketing purposes.

We use session cookies to keep your account active and preference cookies to remember your wallet choice. No personally identifiable information is stored inside the cookie itself. You can clear cookies via your browser settings.

After account closure, we delete personal data that is no longer needed and retain only what our operational or legal obligations require. The exact period depends on local law applicable to your region.

Open a support chat or send an email with your account username and the specific field you need corrected — for example, a linked phone number or wallet ID. We will update it and confirm the change.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoTwo Factor Setup Account99jiu Login

How 99jiu Handles Your Personal Information

Reach Us About Your Privacy

How We Protect and Manage Your Data

Cookies and Device Behaviour

Account Security Practices

Retention and Deletion

Requesting Changes to Your Data

Common Questions About Your Privacy

01 What personal data does 99jiu collect when I register?

02 Can I request a copy of the data 99jiu holds on my account?

03 Does 99jiu share my payment data with third parties?

04 How do cookies on 99jiu affect my privacy?

05 How long does 99jiu keep my account data after I close my account?

06 How do I ask 99jiu to correct inaccurate information on my account?

Privacy Policy

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