Reference

What You Agree to When You Use 99jiu

These terms set out how your account works, what we expect from you, and what you can expect from us — covering everything from wallet deposits via DANA, OVO, and GoPay through to how disputes are handled.

Applies to all account holdersDANA, OVO, GoPay coveredIndonesia-eligible regions onlyUpdated without prior notice where requiredGoverns all transactions and play

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HOW WE HANDLE ACCOUNTS

How 99jiu Applies These Terms Fairly

Our approach to these terms is straightforward: we apply them consistently, document every account action, and give you a clear path to raise concerns. From wallet verification to account security, each process follows the same written rules you accepted at registration.

Wallet Verification Before your first withdrawal, we verify that the DANA, OVO, or GoPay account belongs to the registered account holder. This step is required under our terms and cannot be skipped.

Account Security Rules Your account credentials are your responsibility under these terms. Sharing login details or allowing third-party access breaches the agreement and may result in account suspension without prior warning.

Data Retention We retain transaction records and account history in line with the period stated in our terms. You may request a summary of your account activity by contacting support with your registered wallet details.

Requesting Term Changes You cannot alter the terms unilaterally, but if you believe a term has been applied incorrectly to your account, submit a written dispute via email and we will review it within the timeframe set in the terms.

What These Terms Actually Cover

99jiu Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on 99jiu, you confirm that you have read and accepted these terms in full. They apply to every action on your account — depositing funds through DANA, OVO, or GoPay; withdrawing to your registered e-wallet; accessing game lobbies; and contacting support. We

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may update these terms when required to reflect changes in how the platform operates or to comply with applicable rules. When we do, the revised version takes effect on the date it is published. Continued use of your account after an update means you accept the
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new terms. If you disagree with any part of the updated terms, you should stop using your account and contact support to arrange closure. These terms do not override any local laws or regulations that apply in your eligible region. Where a conflict exists between these
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terms and applicable local law, local law prevails. Players in Bandung and across other supported Indonesia regions are subject to the same conditions without exception. We do not extend eligibility beyond the regions where access is lawfully permitted.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear, or you need to raise a concern about how they have been applied to your account, our support team handles terms-related queries directly. You can reach us through live chat, email, or our in-app message channel — each routed to the same team that manages account and wallet issues.

Team online

Live Chat

Raise a terms query in real time via the live chat window in your account dashboard. Responses cover account conditions, wallet rules, and eligibility questions.

Email Support

Send a detailed terms or dispute query to our support email. We respond with a reference number so you can track the resolution of your case.

In-App Message

Use the message icon inside your 99jiu account to flag a specific transaction or term that needs clarification. Attach your DANA, OVO, or GoPay reference if relevant.

Common Questions About Our Terms

These are the questions we receive most often about how our terms work in practice — covering your rights, wallet rules, account actions, and what happens when something needs to be reviewed.

Yes. Every deposit and withdrawal — whether via DANA, OVO, or GoPay — is governed by these terms. The wallet you use does not change the conditions that apply to your account.

We may update the terms when required. The revised version is published on this page with an effective date. Continuing to use your account after that date means you accept the updated conditions.

A breach may result in account suspension or permanent closure, depending on severity. Funds held in your account at the time will be handled according to the process set out in the terms.

Send a written dispute to our support email with your account reference and the relevant transaction or wallet details. We will respond with a case reference and review the dispute formally.

The same terms apply to all eligible accounts regardless of region. Access itself depends on local law, but the conditions governing how your account operates do not vary by city or area.

Contact support via live chat or email with your registration date and we will retrieve the version applicable at that time. We keep a record of past versions for this purpose.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree to When You Use 99jiu

How 99jiu Applies These Terms Fairly

Reach Us About These Terms

Live Chat

Email Support

In-App Message

Common Questions About Our Terms

01 Do these terms apply to all payment methods including DANA, OVO, and GoPay?

02 Can 99jiu change the terms without telling me in advance?

03 What happens to my account if I breach these terms?

04 How do I dispute a decision made under these terms?

05 Are these terms different for players in different regions of Indonesia?

06 Can I request a copy of the terms that were in place when I registered?

Terms & Conditions

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